Right Care, Right Person

This is a new approach for emergency services to respond to calls related to mental health issues. This initiative is being implemented across the UK in collaboration with various police forces, healthcare providers, and the government.

The goal is to ensure that when someone calls about a mental health concern, the appropriate professionals respond, rather than defaulting to police involvement. This change aims to alleviate pressure on emergency services and ensure that individuals receive the right care from the right people.

Rest assured; the police will continue to perform their primary role of ensuring public safety. If there is an immediate and serious threat to someone’s life, the police will respond quickly, just as they do now. Operators at the Metropolitan Police will be trained to utilise this new model, equipping them to assess each call and determine the appropriate course of action, including whether to send police officers.

With this new process, police officers are expected to attend fewer calls overall. Instead, they will concentrate on situations where their presence is necessary, such as when healthcare staff require assistance with patients who are being violent or have harmed others.

For more information refer to Right Care, Right Person on GOV.UK